1. Sharuɗɗa da ƙa'idoji

1. Terms and conditions

Waɗannan sharuɗɗa suna bayyana yadda asusun 22Bet ke aiki da kuma abin da ake sa ran kowane ɓangare zai yi. Buɗe asusu yana nufin karɓar su, kuma ci gaba da caca bayan an sabunta su yana nufin karɓar sigar da ake da ita yanzu a shafin.

These terms describe how a 22Bet account works and what each side is expected to do. Opening an account means accepting them, and continuing to bet after they are updated means accepting the current version published on the site.

• Asusu ɗaya ga kowane mutum. Ana iya dakatar da asusu masu kwafi, asusun da aka raba da kuma asusun da aka buɗe a madadin wani yayin da ake duba lamarin. Idan ka riga ka mallaki asusu, ka shiga cikinsa maimakon ka sake yin rijista.
• One account per person. Duplicate accounts, shared accounts and accounts opened on behalf of somebody else can be suspended while the case is reviewed. If you already have an account, sign in to it rather than registering again.
• Bayanai daidai kaɗai. Sunan, ranar haihuwa, lambar waya da bayanan biyan kuɗi da ke kan asusun dole ne su zama naka, kuma dole ne su yi daidai da takardun shaidar da za a nemi ka ɗora daga baya.
• Accurate details only. The name, date of birth, phone number and payment details on the account must be your own, and they must match the identity documents you will later be asked to upload.
• Shigarka alhakinka ne. Ka ɓoye kalmar sirri, ka kunna tantancewa mai matakai biyu inda aka bayar da ita, kuma ka bayar da rahoton duk wata shiga da ba ka gane ba nan take.
• Your login is your responsibility. Keep the password private, switch on two-factor authentication where it is offered, and report any sign-in you do not recognise immediately.
• Cacar da aka tabbatar ba ta sauyawa. Da zarar an karɓi takardar caca, ba za ka iya gyara ta ko soke ta da kanka ba, sai idan an bayar da zaɓin cash-out a kan wannan kasuwa.
• Confirmed bets are final. Once a betslip has been accepted you cannot edit or cancel it yourself, unless a cash-out option is offered on that market.
• Ana iya soke kurakuran farashi bayyanannu. Inda aka buga odds, kasuwa ko biyan kuɗi bisa kuskure bayyananne — farashin da aka rubuta ba daidai ba, kasuwar da aka bari a buɗe bayan wasa ya ƙare, ko matsalar fasaha — ana iya soke cacar da abin ya shafa a kuma mayar da kuɗin da aka sa.
• Obvious pricing errors can be voided. Where odds, a market or a payout have clearly been published in error — a mistyped price, a market left open after an event has finished, or a technical fault — the affected bets may be voided and the stakes returned.

Ana iya rufe asusu daga kowane ɓangare. Kana da damar neman a rufe naka a kowane lokaci, kuma ana mayar maka da ma'ajiyar da aka tabbatar ta hanyar biyan kuɗi da aka tantance a cikin sunanka. Mai gudanarwa na iya taƙaita ko rufe asusu inda aka karya waɗannan sharuɗɗa, inda aka ƙi tantancewa, ko inda ayyukan ke nuni ga zamba, haɗin baki ko cin zarafin tayi.

Accounts can be closed from either side. You may ask for yours to be closed at any time, and a confirmed balance is returned to you through a verified payment method in your own name. The operator may restrict or close an account where these terms have been broken, where verification is refused, or where the activity points to fraud, collusion or promotion abuse.

Inda wani sharaɗi a nan ya ci karo da ka'idojin da ke tattare da wata tayi ta musamman, sharuɗɗan wannan tayin ne ke jagorantar ta. Babu wani abu a wannan shafi da ke maye gurbin sharuɗɗan hukuma da ake nunawa a cikin asusunka na 22Bet.

Where a term here conflicts with the rules attached to a specific promotion, the promotion’s own conditions govern that offer. Nothing on this page replaces the official terms shown inside your 22Bet account.

2. Cancanta da tsarin doka a Najeriya

2. Eligibility and Nigerian legal framework

Arcadia Hospitality LTD ce ke gudanar da 22Bet, kuma a buɗe yake ga ʼyan wasa a Najeriya waɗanda suka kai aƙalla shekaru 18. Iyakar shekaru ba wai wani abu ne na alama ba. Ana rufe asusun da aka gano na wanda bai kai 18 ba, kuma ba a biyan kuɗin da aka sa ko riba da ke kansa.

22Bet is operated by Arcadia Hospitality LTD and is open to players in Nigeria who are at least 18 years old. The age limit is not a formality. An account found to belong to someone under 18 is closed, and stakes or winnings on it are not paid out.

Najeriya ba ta da hukuma guda ɗaya ta ƙasa baki ɗaya da ke kula da wasan kasino ta yanar gizo. Yawancin ka'idojin suna fitowa ne daga hukumomin jihohi, shi ya sa mai gudanarwa zai iya samun lasisi a wata jiha ya kuma rasa shi a wata. 22Bet yana riƙe da lasisin jihohi biyu na Najeriya:

Nigeria has no single nationwide regulator for online casino play. Most of the rules come from state regulators, which is why an operator can be licensed in one state and absent from another. 22Bet holds two Nigerian state licences:

• Lagos State Lotteries and Gaming Authority — lambar lasisi LSLGA/OP/OSB/22B230524.
• Lagos State Lotteries and Gaming Authority — licence number LSLGA/OP/OSB/22B230524.
• Oyo State Gaming and Lottery Board — lambar lasisi OYSGB/CASB/250114.
• Oyo State Gaming and Lottery Board — licence number OYSGB/CASB/250114.

Lasisin cikin gida yana da muhimmanci domin yana ba ka ma'aunin da za ka riƙe mai gudanarwa da shi kan kariyar ʼyan wasa, wasa mai adalci, sarrafa korafi da caca cikin hankali — da kuma hukumar jiha da za ka ɗaukaka ƙara zuwa gare ta lokacin da ba a warware korafi ba, kamar yadda sashe na 9 ya bayyana.

Local licensing matters because it gives you standards to hold the operator to on player protection, fair gaming, complaint handling and responsible gambling — and a state authority to escalate to when a complaint is not resolved, which section 9 explains.

Domin ka cancanci samun asusu, kana buƙatar cika ʼyan sharuɗɗa kaɗan:

To be eligible for an account you need to meet a short list of conditions:

1. Ka kai shekaru 18 ko sama da haka, kuma ka iya tabbatar da hakan da takardar shaida da ke aiki.
2. Be 18 or over, and able to prove it with a valid identity document.
3. Ka yi rijista da sunanka kuma ka yi amfani da asusun don kanka kaɗai.
4. Register in your own name and use the account only for yourself.
5. Ka yi ajiya ka kuma ciro kuɗi da hanyoyin biyan kuɗi da aka yi rijista da su cikin sunanka.
6. Deposit and withdraw with payment methods registered in your own name.
7. Ka yi wasa daga wurin da caca ta yanar gizo ta halatta a gare ka; idan ka yi tafiya, dokar inda kake a wannan lokaci ce ke aiki.
8. Play from a place where online gambling is legal for you; if you travel, the law where you are at that moment applies.
9. Ka riƙe bayananka a sabuwar siga — lambar waya ko adireshin da ya tsufa zai jinkirta cirewarka ta farko.
10. Keep your details current — an out-of-date phone number or address will hold up your first withdrawal.

3. Manufar sirri

3. Privacy policy

Dole ne mai gudanarwa mai lasisi ya tattara bayanan sirri, don haka tambayar ba ita ce ko ana tattara su ba, sai dai yadda ake sarrafa su. 22Bet ya bayyana bin ka'idar Nigerian Data Protection Regulation (NDPR) kuma yana ɗauke da alamar NDPR Audit Compliance 2023, wanda ke nufin an yi bincike a kan yadda ake adanawa da sarrafa bayanan ʼyan wasa maimakon kawai a yi ikirari.

A licensed operator has to collect personal data, so the question is not whether it is collected but how it is handled. 22Bet states its compliance with the Nigerian Data Protection Regulation (NDPR) and carries an NDPR Audit Compliance 2023 badge, which means the way player information is stored and processed has been audited rather than simply claimed.

Abin da ake riƙe ya kasu kashi huɗu:

What is held falls into four groups:

• Bayanan shaida — sunanka, ranar haihuwa da takardun shaidar da aka ɗora don tantancewa.
• Identity data — your name, date of birth and the identity documents uploaded for verification.
• Bayanan biyan kuɗi — bayanan kati, asusun banki ko wallet da ake amfani da su don ajiya da cirewa.
• Payment data — the card, bank account or wallet details used to deposit and withdraw.
• Bayanan asusu da caca — tarihin cacarka, ajiya, cirewa, bonus da ka karɓa da kuma bayanan shiga.
• Account and betting data — your betting history, deposits, withdrawals, bonuses claimed and login records.
• Bayanan fasaha — na'ura, browser da bayanan haɗin yanar gizo da ake amfani da su don gano shiga da ba a saba da ita ba.
• Technical data — the device, browser and connection details used to spot an unfamiliar sign-in.

Waɗannan bayanai suna nan ne domin gudanar da asusun, sarrafa biyan kuɗi, cika wajibcin tantancewa da yaƙi da halasta kuɗin haram, da kuma hana zamba. Ana kare haɗin yanar gizo zuwa shafin da ɓoyayyen SSL, don haka ba a tura ajiya, cirewa da bayanan asusu a matsayin rubutu da ake iya karantawa ba.

That information exists to run the account, process payments, satisfy verification and anti-money-laundering duties, and prevent fraud. Connections to the site are protected with SSL encryption, so deposits, withdrawals and account details are not transmitted as readable text.

Akwai kariya biyu na matakin asusu a kan haka. Tantancewa mai matakai biyu tana neman lamba ta biyu lokacin shiga, kuma tantance na'ura tana neman ƙarin tabbaci lokacin da aka buɗe asusun daga waya, browser ko wuri da bai taɓa amfani da shi ba. Duk biyun sun cancanci a kunna su kafin ma'ajiyarka ta zama abin sata.

Two account-level protections sit on top of that. Two-factor authentication asks for a second code at sign-in, and device verification asks for extra confirmation when the account is opened from a phone, browser or location it has not used before. Both are worth switching on before your balance is worth stealing.

4. Manufar kukis

4. Cookie policy

Kukis ƙananan fayiloli ne da shafin ke adanawa a cikin browser ɗinka. Ana buƙatar wasu domin shafin ya yi aiki ko kaɗan, yayin da wasu ke tuna saitunanka ko auna yadda ake amfani da shafin. Sun kasu kashi huɗu.

Cookies are small files the site stores in your browser. Some are needed for the site to function at all, while others remember your settings or measure how the site is used. They fall into four groups.

Kana da iko a kan dukansu daga browser ɗinka. Share kukis yana fitar da kai daga ko'ina kuma yana goge zaɓuɓɓukan da aka adana, don haka ka yi hakan lokacin da ba ka tsakiyar zama ba:

You stay in control of all of them from your own browser. Clearing cookies signs you out everywhere and wipes saved preferences, so do it when you are not mid-session:

1. Chrome a Android: Settings, sannan Privacy and security, sannan Clear browsing data, ka kuma zaɓi cookies da site data.
2. Chrome on Android: Settings, then Privacy and security, then Clear browsing data, and tick cookies and site data.
3. Safari a iPhone: Settings, sannan Safari, sannan Clear History and Website Data.
4. Safari on iPhone: Settings, then Safari, then Clear History and Website Data.
5. Browser na kwamfuta: ka buɗe saitunan browser, ka nemi sashen privacy ko site-data, ka kuma share kukis na shafin.
6. Desktop browsers: open the browser settings, find the privacy or site-data section, and clear cookies for the site.
7. Idan kana amfani da manhajar 22Bet, share cache na manhajar daga saitunan aikace-aikace na wayarka yana da tasiri iri ɗaya.
8. If you use the 22Bet app, clearing the app’s cache from your phone’s application settings has the same effect.

5. Binciken AML da KYC

5. AML and KYC checks

Ka'idojin yaƙi da halasta kuɗin haram suna aiki a kan kowane mai gudanarwa mai lasisi, kuma su ne dalilin da ya sa tantance shaida ke wanzuwa. A aikace, ana yin binciken sau ɗaya, galibi kafin cirewarka ta farko, kuma bayan haka biyan kuɗi yana tafiya bisa jadawalin da aka saba.

Anti-money-laundering rules apply to every licensed operator, and they are the reason identity verification exists. In practice the check happens once, normally before your first withdrawal, and after that payouts run on the standard timetable.

Domin ka kammala shi, za a nemi ka kawo:

To clear it, you will be asked for:

1. Tabbacin shaida — hoto ko sikanin takardar hukuma da ke aiki, mai nuna sunanka, ranar haihuwarka da hotonka a fili.
2. Proof of identity — a clear photograph or scan of a valid government-issued document showing your name, date of birth and photo.
3. Tabbacin cewa hanyar biyan kuɗi taka ce — kati, asusun banki ko wallet da aka yi amfani da shi wajen cika asusun.
4. Proof that the payment method belongs to you — the card, bank account or wallet used to fund the account.
5. Duk wata ƙarin takarda da ƙungiyar tsaro ta nema yayin da take duba asusun.
6. Any further document the security team requests while reviewing the account.

Ka aika komai zuwa security@22bet.com kuma ka tabbatar ana iya karanta fayilolin. Gefen da aka yanke, hasken da ya rufe shafin hoto da hotunan allo ƙanana da ba a iya karantawa su ne mafi yawan dalilan da ke sa a ƙi takardu, kuma kowace ƙi tana sake fara jira.

Send everything to security@22bet.com and keep the files readable. Cut-off corners, glare across the photo page and screenshots too small to read are the most common reasons documents come back rejected, and each rejection restarts the wait.

Cirewa tana komawa hanyar da aka yi amfani da ita wajen ajiya. Ka cika asusun ta bank transfer, biyan kuɗin zai koma wannan asusun banki; ka yi amfani da kati, zai koma kati ɗaya. Wannan mataki ne na yaƙi da halasta kuɗin haram ba wata matsala ba: yana hana kuɗi shiga ta wata hanya ya kuma fita ta wata. Da zarar an tantance asusun, ana sarrafa cirewa cikin sa'o'i 24 zuwa 72.

Withdrawals return to the method used to deposit. Fund the account by bank transfer and the payout goes back to that bank account; use a card and it goes back to the same card. That is an anti-money-laundering control rather than an obstacle: it stops money entering through one channel and leaving through another. Once the account is verified, withdrawals are processed within 24 to 72 hours.

Ayyuka masu girma ko waɗanda ba a saba da su ba na iya haifar da binciken tushen kuɗi, inda ake neman ka nuna daga ina kuɗin da kake sawa suka fito. Amsa da sauri ita ce hanya mafi sauri ta saki cirewar da aka riƙe. Barin buƙatar ba tare da amsa ba yana sa asusun ya ci gaba da kasancewa a taƙaice muddin ba a amsa ba.

Larger or unusual activity can also trigger a source-of-funds check, where you are asked to show where the money you are staking came from. Answering quickly is the fastest way to release a held withdrawal. Leaving the request unanswered keeps the account restricted for as long as it stays unanswered.

6. Ajiya da cirewa

6. Deposits and withdrawals

Ana riƙe asusun Najeriya da naira, don haka ba a canja komai tsakanin bankinka da ma'ajiyarka. Ka'idoji huɗu da ke ƙasa sun rufe kusan kowace tambayar biyan kuɗi da ʼyan wasa ke yi.

Nigerian accounts are held in naira, so nothing is converted between your bank and your balance. The four rules below cover almost every payment question players ask.

• Mafi ƙarancin ajiya yana farawa daga kusan 1,400 NGN, ya danganta da hanyar da ka zaɓa da kuma bonus ɗin da kake son ka cancanta da shi.
• The minimum deposit starts from around 1,400 NGN, depending on the method you pick and on the bonus you want to qualify for.
• Ajiya galibi tana shiga nan take, don haka ma'ajiyar tana sabuntawa cikin daƙiƙu.
• Deposits are usually instant, so the balance updates within seconds.
• Ana sarrafa cirewa cikin sa'o'i 24 zuwa 72 da zarar an tantance asusun.
• Withdrawals are processed within 24 to 72 hours once the account has been verified.
• Cirewa tana komawa hanyar da aka yi amfani da ita wajen ajiya.
• A withdrawal returns to the method used for the deposit.

Abin da ke bayyana a cashier ɗinka ya danganta da abin da ake da shi a Najeriya a wannan lokaci. Yawancin ʼyan wasa suna ganin Visa, Mastercard da bank transfer na cikin gida, da kuma OPay, PalmPay, Paga ko Kuda inda suke. Wasu asusu kuma suna nuna ajiyar crypto da ake sarrafawa ta ƙofofin ɓangare na uku.

What appears in your cashier depends on what is available in Nigeria at the time. Most players see Visa, Mastercard and local bank transfers, and where available OPay, PalmPay, Paga or Kuda. Some accounts also show crypto deposits handled through third-party gateways.

ʼYan halaye kaɗan suna sa biyan kuɗi ya tafi ba tare da wata matsala ba:

A few habits keep payouts uneventful:

1. Ka yi ajiya kawai da hanyar da aka yi rijista da ita cikin sunanka. Kuɗin da ya zo daga wani mutum ba za a iya mayar maka da shi ba.
2. Deposit only with a method registered in your own name. Money that arrives from somebody else cannot be paid back out to you.
3. Ka gama tantancewa kafin ka nemi cirewarka ta farko maimakon yayin da kake jiran ta.
4. Finish verification before you request your first withdrawal rather than while you are waiting on it.
5. Ka fara kammala duk wani bonus mai aiki — kuɗin bonus da ribar da ta fito daga gare shi suna nan a kulle har sai an kammala sharadin caca, kamar yadda sashe na 7 ya bayyana.
6. Settle any active bonus first — bonus funds and the winnings from them stay locked until wagering is complete, as section 7 explains.
7. Ka riƙe lambar waya da imel da ke kan asusun a sabuwar siga, domin a nan ake aika tabbacin biyan kuɗi da lambobin tsaro.
8. Keep the phone number and email on the account current, because payment confirmations and security codes are sent there.

7. Sharuɗɗan bonus

7. Bonus conditions

Tayin maraba yana kaiwa har 720,000 NGN a kan ajiya huɗu, tare da juyi kyauta 60. Ana sakin sa mataki-mataki maimakon gaba ɗaya lokaci ɗaya, kuma kowane mataki yana da nasa adadin kyauta da nasa mafi ƙarancin ajiya.

The welcome package is worth up to 720,000 NGN across four deposits, plus 60 free spins. It is released in stages rather than all at once, and each stage has its own match rate and minimum deposit.

Sharuɗɗan da ke tattare da waɗannan kuɗi su ne inda ainihin farashin yake:

The conditions attached to that money are where the real cost sits:

• Kuɗin bonus na kasino yana ɗauke da sharadin caca na 35x, wanda galibi ake buƙatar a kammala cikin kwanaki 7.
• Casino bonus funds carry 35x wagering, normally to be completed within 7 days.
• Tayin sake cikawa na mako-mako yana ɗauke da sharadin caca na 40x.
• Weekly reload promotions carry 40x wagering.
• Ana kammala sharadin caca a kan slots da suka cancanta — ba kowane wasa a ɗakin wasa ne ake ƙidayawa a cikinsa ba.
• Wagering is completed on eligible slots — not every game in the lobby counts towards it.
• Juyi kyauta suna iyakance ga zaɓaɓɓun wasanni.
• Free spins are limited to selected titles.
• Ana amfani da kuɗin bonus ta atomatik lokacin da ka sa caca, don haka bonus mai aiki yana kashewa ko ka yi niyyar fara shi ko ba ka yi ba.
• Bonus funds are used automatically when you place a bet, so an active bonus is already being spent whether or not you meant to start it.
• A galibi dole ne a kammala kowane mataki kafin na gaba ya buɗe.
• Each stage typically has to be completed before the next one unlocks.
• Wasu tayi suna buƙatar kunnawa da hannu a cashier kuma ba a saka su da kansu ba.
• Some promotions need manual activation in the cashier and are not credited on their own.

Sauƙi ne a lissafa turnover kafin ka karɓi komai:

Turnover is easy to work out before you claim anything:

A kan bonus mafi girma na mataki na farko wato 180,000 NGN, wannan yana nufin wasan slots da ya cancanta na 6,300,000 NGN cikin kwana bakwai. Idan ba a kammala sharadin caca ba kafin wa'adin ya wuce, za a cire bonus ɗin da duk abin da aka samu daga gare shi. Ba a cire komai daga ma'ajiyar da ka ajiye da kanka ba, amma bonus ɗin ya tafi.

On a maximum first-stage bonus of 180,000 NGN that is 6,300,000 NGN of eligible slot play inside seven days. If the wagering is unfinished when the deadline passes, the bonus and anything won from it is removed. Nothing is taken from your own deposited balance, but the bonus is gone.

Ba a tilasta maka karɓar tayi ba. Ka ƙi bonus ɗin a cashier, ajiyarka za ta kasance ba tare da sharuɗɗan caca ba, wanda shi ne zaɓi mafi kyau idan kana shirin yin wasa na sa'a ɗaya ko biyu kawai.

You are never obliged to take an offer. Decline the bonus in the cashier and your deposit stays free of wagering conditions, which is the better choice if you only plan to play for an hour or two.

8. Caca cikin hankali

8. Responsible gaming

Caca nishaɗi ce. Idan aka mai da ita hanyar samun kuɗi, sai ta daina yin aiki, domin lissafin kasino ba ya sauyawa don ya dace da ɗan wasan da ke buƙatar kuɗin. Kayan aikin da ke ƙasa suna nan ne domin zama ya ƙare a kan yanke shawara maimakon a kan ma'ajiya da ta ƙare.

Betting is entertainment. Treated as a source of income it stops working, because the arithmetic of a casino does not change to suit the player who needs the money. The tools below exist so that a session ends on a decision rather than on an empty balance.

• Iyakar ajiya — iyaka a kan abin da zai iya shiga asusun cikin yini, mako ko wata. Ka saita ta kafin ka yi wasa; ita ce matakin da ya fi kowanne tasiri a cikin jerin.
• Deposit limits — a cap on what can enter the account over a day, a week or a month. Set it before you play; it is the single most effective control on the list.
• Tunatarwar zama — saƙon da ke nuna tsawon lokacin da ka yi kana wasa, wanda yake da amfani musamman saboda lokaci yana ɓacewa a cikin ɗakin wasa.
• Session reminders — a prompt showing how long you have been playing, which is useful precisely because time disappears inside a lobby.
• Lokacin hutu — ɗan gajeren hutu wanda a lokacinsa ba za ka iya yin ajiya ko sa caca ba.
• Cooling-off periods — a short break during which you cannot deposit or place a bet.
• Ware kai — rufe asusun na tsawon lokaci ga ʼyan wasan da suke buƙatar su daina gaba ɗaya.
• Self-exclusion — a longer closure of the account for players who need to stop altogether.

Ka kunna su a saitunan asusunka, ko ka nemi tallafi ya saita maka su. Iyaka ita ce mafi sauƙin zaɓa lokacin da ba ka jin kana buƙatar ta, kuma mafi wahala lokacin da kake buƙatar ta — wannan shi ne dukan dalilin saita ta da wuri.

Apply them in your account settings, or ask support to set them for you. A limit is easiest to choose when you do not feel you need one, and hardest when you do — which is the whole argument for setting it early.

Ka fara lissafa adadin. Mai tsarawa da ke ƙasa yana mai da kasafin nishaɗi na wata zuwa adadin kowane zama da za ka iya shigar da shi a matsayin iyakar ajiya.

Work out the number first. The planner below turns a monthly entertainment budget into a per-session figure you can enter as a deposit limit.

9. Korafi, takaddama da lasisi

9. Complaints, disputes and licence

Ana warware yawancin matsaloli da sauri idan aka fara tura su wurin da ya dace. 22Bet ya raba hanyoyin sadarwarsa bisa batu, kuma amfani da hanyar da ba ta dace ba shi ne dalilin da ya saba sa lamari ya zauna ba tare da amsa ba.

Most problems are settled quickly when they are sent to the right place first. 22Bet splits its channels by subject, and using the wrong one is the usual reason a case sits unanswered.

• Live chat — hanya mafi sauri, galibi ana amsawa cikin ƙasa da daƙiƙa 90. Ta fi dacewa da ajiyar da ba ta shigo ba, tambaya kan takardar caca ko matsalar shiga.
• Live chat — the fastest route, usually answered in under 90 seconds. Best for a deposit that has not landed, a betslip question or trouble signing in.
• support@22bet.com — tallafi na fasaha: faɗuwar manhaja, wasannin da suka daskare, tambayoyin biyan kuɗi da bonus.
• support@22bet.com — technical support: app crashes, frozen games, payment and bonus questions.
• security@22bet.com — tantancewa, takardun KYC, shiga da ba a saba da ita ba da asusun da aka taƙaita.
• security@22bet.com — verification, KYC documents, unfamiliar logins and restricted accounts.
• complaints@22bet.com — korafi da shawarwari, gami da lamuran da kake ganin ba a bi da su yadda ya kamata ba.
• complaints@22bet.com — complaints and suggestions, including cases you feel were handled badly.
• +234 90 7026 3332 — lamura na gaggawa inda jiran amsar imel ba shi da amfani.
• +234 90 7026 3332 — urgent issues where waiting on an email reply is not practical.

Korafi yana kaiwa nesa idan an rubuta shi yadda ya kamata:

A complaint travels further when it is written properly:

1. Ka rubuta abin da ya faru tare da kwanaki, lokuta da ainihin adadin kuɗi da naira.
2. Write down what happened with dates, times and exact amounts in naira.
3. Ka adana hotunan allo na takardar caca, rasidin cashier ko saƙon kuskure.
4. Keep screenshots of the betslip, the cashier receipt or the error message.
5. Ka aika shi zuwa complaints@22bet.com daga adireshin imel da aka yi rijista da shi a asusun.
6. Send it to complaints@22bet.com from the email address registered on the account.
7. Ka adana kowace amsa da ka karɓa, bisa tsari. Ana yanke hukunci kan lamarin da aka ɗaukaka daga baya bisa bayanan da za ka iya gabatarwa.
8. Save every reply you receive, in order. A case that is escalated later is judged on the record you can produce.

Idan amsar da ka samu ba ta warware lamarin ba, ana iya ɗaukaka korafin zuwa hukumar jihar da ta ba wa mai gudanarwa lasisi — Lagos State Lotteries and Gaming Authority a ƙarƙashin LSLGA/OP/OSB/22B230524, ko Oyo State Gaming and Lottery Board a ƙarƙashin OYSGB/CASB/250114. Wannan shi ne amfanin lasisin cikin gida a aikace: akwai wurin da ke sama da mai gudanarwa inda za a kai takaddamar da ba a warware ba, maimakon adireshin ƙasashen waje da ba ya taɓa amsawa.

If the answer you get does not resolve the matter, the complaint can be escalated to the state authority that licenses the operator — the Lagos State Lotteries and Gaming Authority under LSLGA/OP/OSB/22B230524, or the Oyo State Gaming and Lottery Board under OYSGB/CASB/250114. That is the practical value of a local licence: there is somewhere above the operator to take an unresolved dispute, rather than an offshore address that never replies.

Ka shirya bayanan asusunka, kwanakin, adadin kuɗi da amsoshin mai gudanarwa kafin ka rubuta. Hukuma za ta iya ɗaukar mataki ne kawai a kan abin da za ka iya tabbatarwa.

Have your account details, the dates, the amounts and the operator’s own replies ready before you write. A regulator can only act on what you can evidence.